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What is the basic rate for room, board, and services (it’s a good idea to get this information in writing)?

• What is the basic rate for room, board, and services (it’s a good idea to get this information in writing)? • What services are covered by this rate? • Are there other services available and how much do they cost? • What are the payment policies? • What is the refund policy if someone leaves before the end of a month? • What is the policy for rate increases? • How long has the current administration been in place? • Is there enough staff available to meet my needs? • Is there frequent staff turnover? • Is some level of nursing care provided (RN, LPN, Nursing • Assistant)? How often is it available? • Who will help me with medications if I need it (e.g. reminding me to take them, opening the bottle)? • Can someone administer medications to me if I can’t take them myself (e.g. applying medication to my skin, putting a pill in my mouth)? • Can someone help me if I need special care (e.g. caring for a wound)? • What happens if I have an emergency? Can I get help right away? • Are staffs suitably dressed, personable, and outgoing? • Do the staff members treat residents with respect and dignity? • Do staff members treat each other in a professional manner? • What language does most of the staff speak? • What type of help with personal care is available (e.g. bathing, dressing)? • How flexible is the schedule for receiving help with personal care? • What, if any, transportation services are available? (e.g. medical appointments, shopping, religious services). • Will staff arrange for activities (e.g. hair appointment, concert)? • How does the home support and accommodate personal hobbies? • Are there regularly planned activities that I will enjoy? • Will I be able to attend religious services of my choice? • Can I bring my pet with me when I move? • When can I have visitors? • Are there shops, a library, a park, or other amenities within walking distance? • Is the home close to activities I enjoy? • Is the home on a bus line? • Is there an outside area to sit, walk, or garden? • Are there shops, a library, a park, or other amenities within walking distance? • Is the home close to activities I enjoy? • Is the home on a bus line? • Is there an outside area to sit, walk, or garden? • Is the floor plan easy to follow? • Are doorways, hallways, and rooms accommodating to wheelchairs and walkers? • Are there hand rails to help with walking and in the bathroom? • Are cupboards and shelves easy to reach? • Are there nonskid floors and firm carpets to assist walking? • Does the home have good natural and artificial lighting? • Is the home clean, free of odors, and well heated and cooled? • Does the home meet my standards of cleanliness? • Is the home free from obvious environmental hazards? • Are the home’s rooms clean, safe, and adequate for my needs? • Will I have free use of common areas, such as the kitchen, activity rooms, toilet facilities, dining room, or grounds? • Can I smoke in my room or in common areas? • What furniture is provided? • Can I bring along some of my furniture or other personal items? • Can I adjust the temperature of my room? • Is there a sit-down shower? • Can I have my own personal phone line or internet connection? • Are emergency procedures clearly posted? • Am I able to lock my room and/or are there locked areas in each room for personal valuables? • Is the food pleasing, nutritious, adequate, and attractively served? • What if I don’t like what is being served? • Can I cook in my room? • Are snacks available? • Are there specific meal times or are they flexible? • Is there a refrigerator available to store my personal food? • Will the home meet my dietary or cultural food preferences? • Can I request special foods? • Do other residents socialize with each other and appear happy and comfortable? • Do residents speak favorably of the facility? • Do the residents look like people I want to live with? • How are room changes and roommate concerns addressed? • Is there a resident group that meets? • Do any of the other residents have a history of violent or other problem behaviors? How are these situations handled by staff?

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